Remote Assistance
$38 per solution, or $19 per half-hour  (click here for details)

While you are on the phone with a support engineer, you can send a Remote Assistance invitation which gives him/her temporary control of your computer.

CLICK HERE for Remote Assistance on your Windows PC.   (Click here if you're using a Mac.)
When a pop-up message appears, asking what you want to do with a file called "TeamViewerQS...", follow these instructions:

If you are using Internet Explorer:
  1. Click [Run].
  2. If you see a "...publisher could not be verified" message, click [Run] again.
  3. If you see a security/firewall warning, click [Allow], [Permit], or [Yes] (the exact wording may vary).

If you are using Mozilla Firefox:
  1. Choose Save to Disk and click [Save File].
  2. An "Enter name of file to save to..." window will appear. Click the Desktop icon on the left, then click [Save].
  3. If a "Downloads" window does not appear, click the "Tools" menu (between "Bookmarks" and "Help"), then click "Downloads" (the second option).
  4. In the Downloads window, double-click RemoteAssistance-Windows.exe.
  5. If you see an "Open executable file?" prompt, click [Open].
  6. If you see a security/firewall warning, click [Allow], [Permit], or [Yes] (the exact wording may vary).

Please be patient -- on some computers, the Remote Assistance software takes 1-2 minutes to get going.

If you have any questions or problems, please call 1-877-MSA-6400 (then press 1 for technical support).
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